Resetting your password

As a PhoneLine+ customer, you have the option to reset your own PhoneLine+ client password or request a password reset from your Service Provider.

Please note! When resetting your password, please use a combination of upper-case, lower case, numbers, and at least one special character.

Resetting your own password (desktop)

On the PhoneLine+ login screen for desktop, click ‘Forgot password?’ then input your email address and follow the on-screen prompts.

Resetting your own password (mobile)

On the PhoneLine+ login screen for mobile devices, tap ‘Forgot your password?’ then input your email address and follow the on-screen prompts.

Check your email inbox for a password reset email, then click or tap ‘Set a new password’.

Please note! The password reset link is valid for one hour. If you are seeing an error when requesting a new password, try clicking or tapping on the link a few times and ensure that your browser is running the latest version of Chrome, Edge, or Safari. We recommend requesting a new password on a PC.