Hardware Troubleshooting

Devices supported by PhoneLine+

Visit the following article to learn more about the devices supported by PhoneLine+ and how to configure them:

• PhoneLine+ Supported Hardware.

Adding supported devices

If you cannot add a SIP device (desk phone) to your PhoneLine+ account, please check the following:

• The device is switched on and has an internet connection
• The correct make / model for the device has been selected when adding it to the PhoneLine+ app
• The MAC address (usually found on the device itself) is valid and has been entered correctly
• MAC addresses are 12 characters long and should be entered without any dashes to separate them.

You may also need to check your router to ensure that:

• SIP ALG is disabled
• Port 5060 is not blocked.

If you are still having issues with this feature, please contact your Service Provider.

Coming soon!