Customer Knowledge Base
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NEW PhoneLine+ 2025
Click the link below to view training for the recently released 2025 version of the PhoneLine+ app.
1 Article
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What's new?
Click the link below to view the latest updates to the PhoneLine+ Customer Knowledge Base.
1 Article
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Release Notes
View all published release notes here.
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Getting started
Get started and register with PhoneLine+.
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The dialler/keypad screen
The basics of making and receiving phonecalls.
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Call settings
Configuring your call settings.
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User presence and profile
Setting a custom presence status, changing your avatar, changing your password and information on address and localisation.
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Sound settings
Audio output, call audio, dialler screen and microphone sound settings.
1 Article
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Recordings
Adding, sharing and creating recordings.
1 Article
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Devices
Device guides for hardware compatible with PhoneLine+.
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Notifications
How to set up missed call and voicemail notifications.
1 Article
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Admin
Features available to admins of PhoneLine+.
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Analytics and reports
Understanding the activity log and call analytics.
2 Articles
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PhoneLine+ Troubleshooting
Here you will find a list of questions and answers to some common PhoneLine+ behaviours and known checks. We highly recommend checking this section before raising a ticket to your service provider.
2 Articles
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FAQ
Frequently asked questions.
1 Article