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- Add and manage users (mobile)
- Add and manage numbers (mobile)
- Profile settings (mobile).
- The ‘Receive a call’ and ‘Making a call’ articles have been combined into a new ‘Making and receiving calls’ article for desktop and mobile devices.
- ‘Troubleshooting Quick Tips’ category added to the PhoneLine+ Customer Knowledge Base.
- Added the PhoneLine+ Customer Knowledge Base feedback form.
- ‘Latest news’ amended to ‘What’s new?’ and moved to become a Knowledge Base category.
- Split out mobile content for ‘profile settings’, ‘add and manage users’ and ‘add and manage numbers’ on the PhoneLine+ Customer Knowledge Base.
- Mobile and desktop training content for PhoneLine+ has been split into separate articles.
- Additional articles added to the PhoneLine+ Customer Knowledge Base: Logging out and checking for updates (desktop) and signing out and checking for updates (mobile).
- Added new article and video: ‘Out of hours’.
- PhoneLine+ Application – End User Licence Agreement update.
- ‘App download links’ added to the Customer Knowledge Base.
- The layout of training articles and categories on the Customer Knowledge Base has been amended to more closely reflect the layout of the PhoneLine+ client’s features.
- A new ‘Register and download the app’ article has been added to the PhoneLine+ Customer Knowledge Base under ‘Getting Started’.
- Update to the ‘Call Activity’ article on the PhoneLine+ Customer Knowledge Base to include activity feed icons in the text instructions.
- Added new PhoneLine+ features list to the PhoneLine+ Customer Knowledge Base.
- YeaLink W73P setup guide (includes instructions for the YeaLink W70B Base Station and YeaLink W73H Handset).
December 2021 – January 2022
FAQs – Porting