Out of hours settings

To configure your out-of-hours criteria, click on the ‘Settings’ cog, select ‘Calls,’ and then scroll down until you find the ‘Out of hours’ section.

You can set your availability for each day of the week independently.

Indicate your availability for that day, along with the specific timeframe during which you can take calls (for example, you might be available from 7:15 AM to 5:00 PM).

What happens to calls made outside of regular hours? You can choose from a variety of options:

• Ask the caller to leave a voicemail
• Redirect to a PhoneLine+ user, team or menu; Or
• Redirect to another number.

Asking the caller to leave a voicemail

To ensure your out-of-hours calls are directed straight to voicemail, simply select the option ‘Ask to leave a voicemail’. Next, choose the voicemail recording you would like PhoneLine+ to play. You can either select from a list of existing recordings or upload a new one if you prefer.

The settings for uploading voicemail recordings are identical to those used when setting up voicemail in other sections of the app (i.e. ‘Call Settings’, which we cover elsewhere on this Knowledge Base).

Voicemail recordings have a maximum length of 60 seconds, and a maximum file size of 1.5mb.

Redirect to a user, team or menu

To redirect out-of-hours calls to a specific user, PhoneLine+ team or a menu, please make your selection here.

• Redirect to a user means callers will be sent to a specified PhoneLine+ user within your company.

The setup for ‘Teams’ and ‘Menus’ is located in the admin settings section, which means that only an administrator can configure these features.

• Redirecting to a team allows callers to be connected to a shared number that is utilised by all team members for both incoming and outgoing calls
• Redirecting to a menu indicates that callers will be directed to a number accessible to all users for making outbound calls.

Redirect to another number

Redirecting to another number allows callers to be directed to a designated phone number of your choice. For instance, you can redirect calls to your mobile phone or any other external number.

For the option to ‘Redirect to another number’, you have additional choices available:

• Announce calls will notify the caller that their call is being redirected
• The “Present dialled number” feature allows the recipient to see the original number from which the call is being made.

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To configure your out-of-hours criteria on mobile devices, tap on the ‘Settings’ cog, select ‘Calls,’ and then scroll down until you find the ‘Out of hours’ section.

You can set your availability for each day of the week independently.

Indicate your availability for that day, along with the specific timeframe during which you can take calls (for example, you might be available from 7:15 AM to 5:00 PM).

What happens to calls made outside of regular hours? You can choose from a variety of options:

• Ask the caller to leave a voicemail
• Redirect to a PhoneLine+ user, team or menu; Or
• Redirect to another number.

Asking the caller to leave a voicemail

To ensure your out-of-hours calls are directed straight to voicemail, simply select the option ‘Ask to leave a voicemail’. Please note that on mobile devices, you only have the option to record a voicemail prompt or select and existing one from your recordings library. If you wish to upload a recording that sits on your device, you will need to configure this on desktop.

Redirect to a user, team or menu

To redirect out-of-hours calls to a specific user, PhoneLine+ team or a menu, please make your selection here.

• Redirect to a user means callers will be sent to a specified PhoneLine+ user within your company

The setup for ‘Teams’ and ‘Menus’ is located in the admin settings section, which means that only an administrator can configure these features.

• Redirecting to a team allows callers to be connected to a shared number that is utilised by all team members for both incoming and outgoing calls
• Redirecting to a menu indicates that callers will be directed to a number accessible to all users for making outbound calls.

Redirect to another number

Redirecting to another number allows callers to be directed to a designated phone number of your choice. For instance, you can redirect calls to your mobile phone or any other external number.

For the option to ‘Redirect to another number’, you have additional choices available:

• Announce calls will notify the caller that their call is being redirected
• The ‘Present dialled number’ feature allows the recipient to see the original number from which the call is being made.

show less