‘My Details’ and ‘My Account’

You can effortlessly add or modify your personal information through your user profile, commonly referred to as the ‘My Details’ or ‘My Account’ screen.

To access this feature on a desktop, simply click on your profile icon located at the top left corner of the screen, and then select ‘My Account’.

From here, you can:

• Set your profile status to one of the following options:

• Withhold your caller ID when making outbound calls
• Explore the PhoneLine+ Knowledge Base (you are currently here!); Or
• Sign out of PhoneLine+. This action will take you to the login screen.

This will direct you to a settings page where you can easily update your personal PhoneLine+ user details.

Accessing your personal details via the ‘Settings’ screen

You can also access this page by navigating to the ‘Settings’ screen, then clicking ‘My Details’.

On this page, you can:

Add/update your PhoneLine+ profile picture

• Click on ‘Upload New’ and browse your device for a suitable image
• Images must be either JPG or PNG format
• The maximum file size for images is 1MB.

Create a new PhoneLine+ password (if required)

• For your security, please remember that sensitive information, such as your password, should be kept confidential. Passwords must be 8 or more characters, contain letters and at least one number. The eye icon in the password field will allow you to toggle visibility of the password as you enter it. This can make it easier to enter your password accurately. Be aware of your surroundings when using this feature, to avoid people around you seeing your screen.

View and/or update your address

• View and update the email address associated with your PhoneLine+ account. The e-mail address that you use here must be valid and unique (not already been used within PhoneLine+)
• Click ‘Find another address’ to start from scratch
• Your address is used to identify your location if you call 999 emergency services

Select your locale

• View or select a new locale and/or timezone
• Localisation is used to determine your out of hours settings.

Locating your app version number

You can easily locate the version of the app you are currently using from this screen as well.

This information is displayed at the bottom of your profile screen.

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On mobile devices, tap the profile icon in the top left corner of your screen to bring up your ‘Profile Menu’.

From here, you can:

• Set your profile status to available, away, busy, do not disturb (DND), or custom
• When you choose the ‘Custom’ status option, you have the flexibility to create your own status message, such as ‘Having lunch’
• Enable ‘Call Waiting’
• Withhold your caller ID when making outbound calls
• Mute the app’s notifications; Or
• Sign out to return to the login screen.

Locating your app version number on mobile

The version of PhoneLine+ currently running on your app can be found at the bottom of your Profile Menu.

View/amend your personal details

To update your personal information, simply go to the ‘Settings’ screen and select ‘My Details’.

From here, you can:

View and/or update your address

• View and update the email address associated with your PhoneLine+ account. The e-mail address that you use here must be valid and unique (not already been used within PhoneLine+)
• Click ‘Find another address’ to start from scratch
• Your address is used to identify your location if you call 999 emergency services

Select your locale

• View or select a new locale and/or timezone
• Localisation is used to determine your out of hours settings.

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