Welcome to PhoneLine+!
We are excited to welcome you to the PhoneLine+ Knowledge Base!
This resource has been designed to assist you in navigating and configuring your PhoneLine+ settings effectively.
PhoneLine+ enables its users to manage how (and where) calls are received, via an intuitive interface, ensuring those important telephone calls are never missed. Delivered and fully managed from the Cloud, customers who move to PhoneLine+ can be assured that the service is highly available, simple to set up, and easy to use.
Navigating the PhoneLine+ Customer Knowledge Base (desktop and mobile)
Welcome to the PhoneLine+ Customer Knowledge Base! This resource is specifically designed to assist you in utilising the PhoneLine+ client on both desktop and mobile devices. Here, you will find demonstrations of the features available for each device, as well as a central hub for downloading the PhoneLine+ client.
The PhoneLine+ Knowledge Base is accessible at any time through the PhoneLine+ application. It compatible with all modern devices and web browsers.
To locate the Knowledge Base Link on both desktop and mobile devices, simply click (or tap) on your profile icon and then select ‘Help’.
Navigating the Knowledge Base on desktop
The Knowledge Base dashboard is organised into distinct categories. Within each category, you will find articles that serve as training resources specific to that section.
Navigating the Knowledge Base on mobile devices
The mobile version of the PhoneLine+ Knowledge Base is also split into categories. Swipe up/down on your screen to view these.
To return to the home page/dashboard, tap the ‘X’ icon.
Searching training articles
To find articles on a specific topic, use the search bar located at the top of your dashboard.
As you begin typing, a list of article suggestions will appear in the window below. To see the complete results of your search, click the microscope icon or press ‘Enter’.
Tip! Keep in mind that your search may yield multiple pages of results, so it’s beneficial to be as specific as possible in your search queries!
PhoneLine+ packages
PhoneLine+ comes in four distinct packages, available to purchase via your service provider:
- PhoneLine+ standard
- PhoneLine+ Office
- PhoneLine+ Anywhere
- PhoneLine+ Hardware only.
Subscriptions can be upgraded, however, downgrades are not currently available. For an overview of the features available for each PhoneLine+ package please visit the ‘PhoneLine+ Features’ page on this Customer Knowledge Base.