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PhoneLine+ Release Notes – 19/11/2024

New Features

A new option within Call Settings allows End Users and Partners to set the behaviour for inbound calls to a busy line.

Users can choose from the following options:

  • Play Engaged tone means callers will hear a distinct tone to notify them that the line they are calling is busy
  • Ask to leave Voicemail means callers will be prompted to leave a voicemail if the call is not answered. It is also possible to choose how quickly a caller will be sent to voicemail. For example after 10 seconds
  • Redirect to another User means callers will be sent to a specified PhoneLine+ user within your company if the call is not answered
  • Redirect to another Number means callers will be sent to a specified phone number if the call is not answered. For example, you could redirect to your mobile number or another external number. You can also choose if you wish to announce the call, set the caller ID to the dialled number, or always redirect calls to this number

By default the behaviour will be set to play Engaged tone.

Available on Web and Desktop App and IOS with Hardware and Android to follow.